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Frequently Asked Questions

Everything you need to know about ElectroShop

Ordering

How do I place an order?

Simply browse our products, click "Add to Cart", and proceed to checkout. Fill in your shipping details and payment info, then confirm your order. You'll get an email confirmation immediately.

Can I cancel or modify my order?

Yes! You can cancel or modify your order within 2 hours of placing it. Contact us at support@electroshop.com with your order number. After 2 hours, the order enters our fulfillment process.

What payment methods do you accept?

We accept all major credit/debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and bank transfers. All payments are secured with 256-bit SSL encryption.

Shipping & Delivery

How long does shipping take?

Standard shipping takes 3-5 business days. Express is 1-2 days, and Overnight arrives the next business day. International orders take 7-14 days depending on destination.

Do you ship internationally?

Yes! We ship to over 30 countries worldwide including Canada, UK, Australia, Japan, and most of Europe. Shipping fees and delivery times vary by location.

How can I track my order?

After your order ships, you'll receive a tracking number via email. You can also track it on our Track Order page using your order number.

Returns & Warranty

What is your return policy?

We offer a 30-day money-back guarantee. Items must be in original condition. Return shipping is FREE. See our Returns Policy for full details.

Do products come with warranty?

Yes! All products include a 2-year manufacturer warranty. Extended warranty options are available at checkout for select items.

What if my product arrives damaged?

Contact us immediately at support@electroshop.com with photos. We'll arrange a free replacement or full refund β€” no questions asked.

Account & Support

Do I need an account to shop?

No, you can checkout as a guest. However, creating an account lets you track orders, save wishlist items, and get exclusive discounts.

How do I contact customer support?

Our 24/7 support team is available via:
πŸ“§ Email: support@electroshop.com
πŸ“ž Phone: +1 (555) 123-4567
πŸ’¬ Live chat on our website

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